bad communication - when mods email admins they are unlikely to ever be responded to. Victoria was the one point of contact within the admins that did respond to mods and try to resolve issues, other than her they were left to deal with issues themselves. SOmetimes that just wasnt possible. Honestly if you care look into some of the blackout threads plenty of mods will give you concrete examples of poor or non-existent communication, and we are not talking a mod of small subreddit with ~1000 subscribers, but reddits with 100k+ subscribers.