We use a very different model actually. Since spawning OS threads is expensive, we opted for the popular nonblocking-IO approach. Each worker thread (usually 1 per core on the CPU) is given connections in a round robin fashion from the listening socket. The worker thread runs an event loop processing events on the accepted socket.
What kind of programming technique did you use to implement the handling of the protocols? Did you implement them as finite-state machines, or did you use coroutines, or some other technique?
Do you think that C++ is a well suited language for this kind of processing? Is it possible to say, now this project is in a mature state, that other languages (e.g. Rust) could have helped make your implementation simpler?