Many startup founders are overworked — I usually put in maybe 3-4 hours a week into Planscope (when I'm not actively working on any major new features.)

I'm not opposed to delegation at all, I don't want to be glued to a screen — I just haven't put all the necessary pieces in place yet. 90% of support requests can be handled via cut and paste by a virtual assistant, and having someone on-call for server issues is easy enough.