Maybe that's standard practice in the US.
I live in Europe but have family elsewhere, in both places, such clauses are often disregarded by judges and illegal.
What judges say is that whatever is problematic should be dealt by customer support.
For example, provider X is faulty and causes damages to you or a third party. You contact the company and the company must have a procedure to give a formal answer when required.
If that's is breach of the contact, although not required by law, the company can offer to fix the problem or at least an explanation and why is that in the contract.
If you still feel that's a breach of the contract and the company is not willing to cooperate, then you can file it.
In other places, there are laws that cannot be undermined by forceful terms of service or contracts. For example, you have the right for law anywhere.
I more or less understand the whys of why US is like that, but it feels that the law is bendable.
What judges say is that whatever is problematic should be dealt by customer support.
For example, provider X is faulty and causes damages to you or a third party. You contact the company and the company must have a procedure to give a formal answer when required.
If that's is breach of the contact, although not required by law, the company can offer to fix the problem or at least an explanation and why is that in the contract.
If you still feel that's a breach of the contract and the company is not willing to cooperate, then you can file it.
In other places, there are laws that cannot be undermined by forceful terms of service or contracts. For example, you have the right for law anywhere.
I more or less understand the whys of why US is like that, but it feels that the law is bendable.