I'm sure this guy would like to actually keep using Claude though instead of getting permanently banned.

Yep. I don't want to get blacklisted from using Claude indefinitely by doing a credit card chargeback.

Well, that's kinda the problem, isn't it? Even after being erroneously charged and ghosted by their non-existent support for a month, you'll still happily keep paying for their services.

If most people think like you, why indeed bother providing support at all?

Good point. I did actually cancel my Claude subscription a week or two ago, but I renewed it (regretfully) just the other day. The only other SOTA model that seems to be on-par with Opus 4.6 for engineering work is (maybe?) Codex 5.3, though I would rather not support Sam Altman indirectly.

What happened to voting with your wallet.

Corporate consolidation.

Then get fucked in the wallet I guess ?

Use another CC and email address?

Stripe's pretty good at using other signals to block this sort of thing.

Interesting to know, thanks.