> If the OP genuinely did get turned away for being 5 minutes late, then that is quite harsh
He was not turned away. He wrote:
Also — I arrived at 12:20, wholly 5 minutes late. The first thing the “genius” told me is that I was late and that my appointment was forfeit. When I told him it was for the HD replacement, he “magically” found some time for me.
So yes, he did not show up on time but was helped anyway. I think that is great service and not something to "magically" complain about.
He was not turned away. He wrote:
Also — I arrived at 12:20, wholly 5 minutes late. The first thing the “genius” told me is that I was late and that my appointment was forfeit. When I told him it was for the HD replacement, he “magically” found some time for me.
So yes, he did not show up on time but was helped anyway. I think that is great service and not something to "magically" complain about.