An astoundingly high percentage of people would be unable to snap a screenshot and attach it. Let alone highlight the issue and black out anything sensitive.
Doing it within the app also gives you a lot more detail (who the user is, where they were accessing, what browser they were using, their OS, any client side exceptions, their exact actions, etc etc) without needing to rely on the user to provide it.
Doing it within the app also gives you a lot more detail (who the user is, where they were accessing, what browser they were using, their OS, any client side exceptions, their exact actions, etc etc) without needing to rely on the user to provide it.