She should contact Lenovo directly. I've fried my Lenovo T61 with overclocking and they still repaired it immediately. Additionally, they expressly stated to REMOVE THE HDD. This is obviously a cop out by Newegg, since any technician worth his salt could just run hardware diagnostics on it. According to the buyer, she did that AND booted a normal Windows and the errors persisted.
Didn't we just have an article about how great Amazons UX is? Well, i guess this is the Newegg version of that, just inverted.
For every warranty repair I've ever done with a manufacturer they have asked for the HDD to be removed before sending the unit in. As a retailer, or maybe even just a drop shipper in some cases, I just don't see NewEgg doing anything other than replacements.
I certainly wouldn't expect, nor trust, Amazon to do this.
Didn't we just have an article about how great Amazons UX is? Well, i guess this is the Newegg version of that, just inverted.