100%. Will never catch cabs in NYC because they never comply with any local regulation (e.g. none of them were wearing masks at the height of the pandemic), they always overcharge, they often discriminate against you as a customer based on what you look like/where you're going/etc, they always expect 20-25% tip, even if they've done a terrible service, etc.
And you have nothing you can do to fight any of this, other than to just... not use them.
I take yellow cabs in NYC all the time and if the service isn't perfect, I don't tip a cent. If they drive well, are polite, and don't try to scam me (the biggest one), I'll tip a couple dollars.
If they try to tell me the meter's broken I just plainly say "I know you're lying, you can turn it on or I'll get out." Then I'll pay them what it says on the meter, to the cent, and say have a nice day. What are they going to do, assault me for not tipping?
A 25% tip for a bad cab ride is a joke, I don't really care what they "expect". This is NYC, there are literally thousands of available jobs in this city right now. If someone isn't pleased with their wage as a taxi driver, I'd happily point them towards any of the dozens of businesses in my neighbourhood with a Hiring sign in the window.
And you have nothing you can do to fight any of this, other than to just... not use them.
So that's what I do, and instead use an Uber.