I'm just not sure how this gives me control of my information, whether I want it sent or not to Google, and if they're retaining it for training or not.
That last question I don't even want to ask because the first two doesn't seem clear.
This could be simply fixed by adding the feature, and defaulting it off, and letting people learn about it and enable it.
It's not that crazy. It can take time to do and get right, and is time away from other things.
Even if done for fun/learning, it can teach how the details of auth work to better appreciate and understand how other systems work and what to look out for.
I prefer to use existing things if possible, but if it was getting unreasonable to get it how it was needed, it wouldn't be off the table.
This will also let the telco further train agents to handle calls without the humans once enough scenarios are in place.
Still, they could just give the employees training to learn additional accents.
The English accents around the world were left behind with the subsets of English people were taught to be able to aspire to entry level administrative jobs.
People should do what has always been needed, rather than focus on how hard it is to build something, or easy, find what is needed, what right is, what good is, what quality is that actually solves problems and do those things.
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